Here are answers to some of the most commonly asked questions
SAMPLES - Can I see a sample?
- Who designs or provides the layout?
- How is my logo and/or message printed on the product?
- What type of artwork do I need?
QUANTITY - What minimum quantity do I need to order?
- What’s included?
- Do I have to pay extra for anything?
LEAD-TIME - How long will it take before delivery?
PACKAGING - What type of packaging do you use to send my order
DELIVERY - How do you deliver?
- How do I order?
- Can I have a credit account?
- How do I pay?
OTHER ECO PRODUCTS - What if I can’t see what I want?
Can I see a sample?
Yes, we are happy to supply samples if it is difficult to make a choice without seeing the product.
Due to the volume of samples requested however, we need to charge for this service. (In the end it doesn’t need to cost you anything if you order, as we will credit this charge to your invoice once you proceed with the full order.)
Who designs or provides the layout?
You can either supply the finished art to us or we can help with draft layouts etc, it’s all part of the service.
How is my logo and/or message printed on the product?
To print a promotional product we mainly use screen or pad printing, and occasionally embroidery or other processes, depending on the product you choose.
Most items such as pens and pencils can be pad printed in 1 - 4 spot colours. Set-ups and plates are required. Reprints require reprint set-ups. Other items such as calico bags are screen printed; while flat sheet paper products and Presentation Folders are offset printed.
What type of artwork do I need?
Regardless of the product you choose the best format for artwork is an EPS converted to curves/outlines file (otherwise known as a vector image). We will also need your logo PMS colours (Pantone colours – standard printing colours).
For pens, pencils, rulers, erasers and accessories we can layout any text or logos you want printed and email drafts for your approval. Artwork files you send to us, preferably by email, should be either EPS or Illustrator .ai Vector files, or high resolution (300 dpi) TIFF files. For Carry Bags, Presentation Folders, Flyers, Bookmarks and Envelopes we generally need print ready artwork, eg PDF.
Just call us if you have any questions.
QUANTITY - What quantity do I need to order?
Minimum order quantities differ from product to product, just let us know your requirements. As an example most of our pen and pencil range have a minimum print run quantity of 250. There is no maximum…. As many as you need! If your order is big enough (generally over 10,000 items) and you can allow plenty of lead-time, we can often offer you a much better price and significant savings.